Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.
As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.
About the role:
Reporting Head Concierge, you will assist in the day-to-day operations of the Concierge tasks at the buildings. You will be responsible for ensuring that the buildings Concierge service standards are maintained and resident's expectations are exceeded.
Hours are Monday 3pm – 11pm, Fortnightly Friday 3-11pm as a minimum and then casual shifts as and when they come up.
About the role:
This role is all about being the friendly, reliable face of the building. You’ll make sure the Concierge office is always staffed during business hours and that the office and shared areas are clean, welcoming, and well presented.
You’ll be the go-to person for residents, whether that’s at the desk or while you’re on the move around the building. When you’re away from the Concierge desk, you’ll ensure calls are redirected to the CMS business mobile and clear signage is in place so residents know how to reach you.
Providing great customer service is key—you’ll handle phone calls, emails, walk-ins and written enquiries promptly, professionally, and with a positive attitude.
You’ll also take the time to get to know the building inside and out, including maintenance arrangements, service contracts, apartment maintenance, defects, breakdowns, and additional services, so you can confidently assist residents and resolve issues efficiently.
About You:
•Your understanding of the role reflects the broad undertaking of the variety of responsibilities required to fulfil the duties of the buildings Concierge.
•A hands-on, proactive and resident focused approach. Acting as the face of the building you display at all times a warm and professional welcome to all residents and their guests.
•Excellent communication and interpersonal skills. Your customer service skills really set you apart from your peers and you consider this attribute as one of your assets for the role.
•Excellent grooming and presentation. You take pride in yourself and the opportunity to represent the company in this interactive role.
•You respect punctuality, reliability, positive attitudes, integrity and ethical behaviour.
•Time management and organisational skills. You are able undertake the components of the role which include database maintenance, phone and intercom etiquette, security protocols, Work Health and Safety and some basic cleaning tasks.
Why join our team?
•High culture rating and supportive work environment.
•A business that recognises those who live and breathe our company values of fun, honest, visionary, authentic, supportive and #bebetter.
•Multi-award-winning business.
•Various events and business functions on offer throughout each year.
•Investment in employee wellbeing, career development and sustainability.
Bright & Duggan is an equal opportunity employer. Applicants must be legally entitled to work in Australia.
Bright and Duggan conducts pre-employment checks throughout the process including police checks. You may also be subject to further checks including working rights checks.
